Fernando Solis

Video game player seasoned in management and leadership skills.
Video game player seasoned in management and leadership skills.
  • San Antonio, Texas
  • April 26, 2019

I have experience in event planning, management, and team building. I have experience in customer relationship management, sales, personnel recruitment training, and business/employee development. I have strong decision making and problem solving skills. I’m also fluent in both English and Spanish.

Category
E-mail
naando_2008@yahoo.com
Phone Number
2103133906

Education

Bachelors In Game Design @ Full Sail University Online
Aug 2018 — Current
Pursuing a Bachelors Degree in Game Design. Currently working on getting a Media Communications Certificate.
High School Diploma @ Holmes High School
Aug 2004 — Jun 2008

Experience

Barista Shift Lead @ Halcyon
Feb 2018 — Apr 2019
Led baristas throughout each shift and ensured seamless transition during shift change. Checked in periodically with coworkers to make certain everyone had the tools necessary for a successful shift. Trained new baristas in daily procedures including using cash register software program and proper way to use and clean espresso/coffee equipment. Promoted products, services, and events on the company’s Instagram account. Assisted in providing excellent customer service to bring customers an unforgettable and fun experience. Ensured all coffee and food products are always fresh and served to the customer right away. Maintained cleanliness of the dining area, bar, and patio.
Office Supervisor @ Tru Star Collision Center
Nov 2016 — Feb 2018
Ensured all payroll was done and taken care of in a timely manner. Ordered and received auto-parts for vehicles being serviced in the shop. Handled payments for all utilities being used by the business. Tended to customers waiting on estimates and waiting vehicles being serviced. Maintained cleanliness of the office and restroom area.
Sales Associate/Denim Specialist @ Charlotte Russe
Aug 2015 — Apr 2016
Specialized in the denim department of sales and trained other sales associates to become knowledgeable of all denim products to boost sales. Maintained sales floor and fitting rooms. Operated cash register. Provided excellent customer service to not only sell to the customer but also prevent the loss of merchandise due to shoplifting.
Barista @ Halcyon
Dec 2014 — Oct 2016
Provided excellent customer service to bring customers an unforgettable and fun experience. Ensured all coffee and food products are always fresh and served to the customer right away. Maintained cleanliness of the dining area, bar, and patio.
Key Holder/Supervisor @ Charlotte Russe
Jul 2014 — Dec 2014
Resolved customer issues by applying diplomacy and assertiveness to ensure prompt customer satisfaction. Trained associates in cash register skills, customer service, and visual displays. Coached associates on customer service techniques when needed and gave proper feedback. Efficiently managed store operations. Provided excellent customer service to not only sell to the customer but also prevent the loss of merchandise due to shoplifting.
Assistant Store Manager @ Vans
Mar 2013 — Jun 2014
Assisted in the grand opening of a new concept store in the company. Ensured associates modeled the company’s customer experience standards while leading sales and service efforts. Analyzed business metrics and results to identify performance strengths and opportunities. Established specified goals and action plans for sustained results. Maintained store sales performance and adherence to all company policies in absence of store manager. Assisted in new associate onboarding and sales training. Created an atmosphere of enthusiasm, passionate selling, and desire to excel by setting high standards and empowering others to achieve. Assisted in directing store efforts in promoting sales for merchandise produced for the company partnership with a non profit organization called A.S.K.A.T.E. in which all profit from the merchandise benefited the organization. Store has sustained a position in the top ranks in sales for the merchandise since grand opening.
Assistant Store Manager/Key Holder Supervisor/Sales Associate @ Charlotte Russe
Feb 2012 — Feb 2013
Resolved wide range of customer problems, applying diplomacy and assertiveness to ensure prompt customer satisfaction. Trained associates in cash register skills, customer service, and visual displays. Coached associates on customer service techniques when needed and gave proper feedback. Efficiently managed store operations. Promoted upcoming sales and events not only in person but also through social media such as Instagram, Facebook, and Twitter. Coordinated with mall personnel to create outfits for mall fashion show events. Updated visual displays to best match the weekly Visual Directives while keeping our store and customer in mind. Maintained sales floor and fitting rooms. Operated cash register. Provided excellent customer service to not only sell to the customer but also prevent the loss of merchandise due to shoplifting.

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