- Austin, United States
- April 23, 2019
Experienced administrative professional with a demonstrated history of working in the hospital & health care industry. Skilled in Microsoft Word, Client Relations, Healthcare, Leadership, Microsoft Excel, and Payroll with an Associate's degree focused in Business Administration from SUNY Erie Community College.
Our family is selling our home in New York and moving to the Austin area to pursue careers in an area we want to contribute to and live in.
Writes and initiates processing of credits for returned materials, issues debits for services.
Provides elite customer service: handles inquiries, verifies documentation, oversees multiple high-traffic inboxes and resolves front line technical support issues on distributor website
Creates and maintains customer accounts in multiple databases (CMBIS and SAP)
Works with management with combined goal of streamlining processes and reducing turn-around time for warranty and returns processes.
Responsible for scheduling and adequate staffing levels across hospital campus.
Responsible for staff training, orientation, probation, report compilation, and annual evaluations.
Prepares biweekly payroll according to union CBA as well as departmental guidelines.
Maintains seniority-based vacation schedule, staffing, and payroll reports.
Meets with administrators to optimize policy and procedures.
Served as interim supervisor at current supervisor’s recommendation during extended absence, working on projects with budgeting department to optimize employee roster and assignments in accordance with union guidelines, minimized overtime while adequately staffing departments, and rewrote position training guide, orientation competency form, and evaluation forms.
Communication across multiple departmental levels with medical/dental staff, police, and ancillary departments to optimize coordination of procedures and resources for high patient acuity areas.
Trains new department staff during orientation period, responsible for their completion of comprehensive competency training.
Maintains patient charts, unit census records, necessary documents, and medical supply levels. Requisitions additional resources as needed.
Registration and data entry utilizing Microsoft Office Suite, Meditech, Teletracking, and Kronos.
Exceptional customer service to patients and visitors while directly responsible for up to 8 telephone lines, greeting arrivals, and coordinating details of tests, discharge, and other immediate needs. Acts as liaison between units, hospitals, staff, and patients to prioritize and accomplish multiple tasks in a timely fashion.