Rose Jemiolo

Regional Human Resources Generalist, Multi-Site, Contact Center
  • Round Rock, Texas
  • October 10, 2018

Human Resources Generalist

  • Coursework for Human Resources program via online platform.
    • Course work included: Millennial Onboarding, Business Succession Planning, Employee Recruitment, Hiring Strategies, Workplace Harassment, Managing Human Resources, Developing Lunch and Learn, Employee Onboarding, Generation Gaps, Measuring Results From Training, Talent Management, Be an Effective Trainer, Workplace Diversity, and Workplace Violence.
  • Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, FLSA, ADA, FMLA, EEOC; HR policies dissemination to employees (salaried and hourly) and legal compliances for Safety and PCI.
  • Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

 

HR Skills

 

®  Mediation & Advocacy

®  HR Policies & Procedures

®  Strong Organizational Skills

®  Designated Labor Relations Representative QRT team ®  Staff Recruitment & Retention

®  Employee Relations

®  Project Management

o    Black Belt Professional (Six Sigma)

®  Unemployment preparation and participation

  ®  Orientation & On-Boarding

®  Training & Development

®  Performance Management

®  Safety and PCI Lead Experience

®  Legal Compliance

 

 

Professional Experience

 

Sears holdings — Round Rock, TX 2008 -Present

Provides operational leadership and supervision for multiple lines of business in multiple sites within the USA.

Regional HR Generalist – current role since 2015

Key Results:
Multi site HR Generalist / oversees the ins and outs of all HR functions.

 

  • Develops site strategies and operational plans toward goal achievement and operates within budgetary guidelines. Monitors performance, coaches for improvement, and provides feedback to team members. Actively participates in the acquisition of new team members & creation of motivational strategies to drive quality performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management. Works closely with Site General Manager. Participates in cross-functional projects.
  • Responsible for leading the operations. Drives salaried level, Team Manager and service call agent team performance through development and support of strategies tied to outstanding customer service, adherence to quality standards and performance metrics, and fair human resources management. Provides performance feedback through informal communications, formal performance reviews and goal-setting, and deficiency management. Develops, supports, and/or communicates organizational quality standards & processes. Contributes to continuous improvement efforts by identifying and executing innovative solutions, tracking trends and surfacing issues, participating in initiatives, and effectively partnering with matrix partners, peers, and subordinates
  • Oversees new hire and exit interviews; recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; assessing and addressing worker compensation & OSHA; resolving employee grievances; counseling employees and supervisors.
  • Ensures legal compliance of applicable HR federal and state requirements; conducts investigations; conducts unemployment hearings.
Category
E-mail
rosemaipai@gmail.com
Phone Number
5126629354

Experience

Regional Human Resources Generalist, Member Services Organization (Multi-Site) @ Sears Holdings Corporation
Sep 2008 — Current
Key Results:
Multi site HR Generalist / oversees the ins and outs of all HR functions.

• Develops site strategies and operational plans toward goal achievement and operates within budgetary guidelines. Monitors performance, coaches for improvement, and provides feedback to team members. Actively participates in the acquisition of new team members & creation of motivational strategies to drive quality performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management. Works closely with Site General Manager. Participates in cross-functional projects.
• Responsible for leading the operations. Drives salaried level, Team Manager and service call agent team performance through development and support of strategies tied to outstanding customer service, adherence to quality standards and performance metrics, and fair human resources management. Provides performance feedback through informal communications, formal performance reviews and goal-setting, and deficiency management. Develops, supports, and/or communicates organizational quality standards & processes. Contributes to continuous improvement efforts by identifying and executing innovative solutions, tracking trends and surfacing issues, participating in initiatives, and effectively partnering with matrix partners, peers, and subordinates
• Oversees new hire and exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; assessing and addressing worker compensation & OSHA; resolving employee grievances; counseling employees and supervisors.

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