Stephan P. Baley

1608A Cinnamon Path

Austin, TX 78704

(512) 567-8660

stephan.baley@gmail.com

Summary of qualifications

• Six years of experience with providing classroom assignments for University courses and adhoc reservations using 25LIVE.
• 14 years of experience in a computer help desk environment providing user software and hardware support for mainframe, UNIX, PC, and MAC clients.
• Six years of experience providing user support for student information systems software.
• Six years of experience maintaining web content and performing web accessibility and software testing on student information systems web sites.

Education

St. Edward’s University, Austin, Texas

Master of Liberal Arts in Humanities  

University of Nevada, Las Vegas

B.S. in Management Information Systems

Work experience

St. Edward’s University (Office of the Registrar)

Austin, Texas (February 2012 - Present)

Technical Support Coordinator

Principal duties and responsibilities include:

• Providing technical support and assistance for 25LIVE Room Reservation System
• Assisting users with classroom selections for semester courses and adhoc events
• Maintaining Course Catalog System using Ellucian Banner
• Maintaining Accounts Payable System using Ellucian Banner
• Updating Registrar’s Web Site content using Drupal
• Maintaining inventory of office computers and peripheral devices
• Serving as backup for other duties within the Office of the Registrar
• Creating and running Argos reports related to student data
• Provide customer service related to all functions of the Registrar’s Office

University of Texas (SIS – Student Information Systems)

Austin, Texas (October 2005 – February 2012)

Information Specialist

Principal duties and responsibilities included:

• Providing technical support for SIS systems and services
• Maintaining technical and user documentation on SIS systems and services
• Troubleshooting problems and correspond with users of SIS systems
• Maintaining UT Austin database of educational institutions
• Monitoring and tracking receipt of electronic test score reports
• Creating presentations as directed by SIS Team members
• Serving as backup for SIS Administrative Associate
• Performing accessibility and software testing on SIS web sites

University of Texas (ITS – Help Desk)

Austin, Texas (May 2004 – October 2005)

Information Specialist

Principal duties and responsibilities included:

• Performing tier I computer support serving 80,000+ clients (telephones and email)
• Providing mainframe technical assistance
• Providing Hardware/software technical support
• Assisting with ITS computer accounts
• Assisting in a broad range of computer related questions
• Teaching classes on the use of mainframe applications
• Handling special projects and tasks related to client support as assigned

University of Texas (ITS – Administrative Computing Services)

Austin, Texas (March 2002 – May 2004)

Computer Operations Specialist

Principal duties and responsibilities included:

• Providing telephone help desk and walk-in support
• Performing operations of mainframe computer consoles and Unix Services
• Performing operations of tape drives
• Performing operations of Xerox 4135 printers
• Determining problems and perform routine maintenance of all computer related equipment
• Preparing computer printouts for distribution
• Scheduling and submitting computer mainframe and Unix Service jobs

University Nevada, Las Vegas (Computing Resource Center)

Las Vegas, Nevada (April 2001 – December 2001)

Computer Network Technician I

Principal duties and responsibilities included:

• Providing telephone and walk-in support on the University’s Help Desk
• Assisting members of the campus with software, hardware, and network troubleshooting on PCs and MACs
• Enhancing memory on PCs and MACs
• Adding and upgrading hardware components on PCs and MACs
• Performing software installations and configurations on PCs and MACs
• Performing network installations and configurations on PCs and MACs (TCP/IP, IPX, Ethernet, Appletalk)
• Creating and updating user documentation relating to PC/MAC Help Desk support (Web Site Knowledge Base)