Stephan Baley

  • Austin, TX
  • May 23, 2019

Stephan P. Baley

1608A Cinnamon Path

Austin, TX 78704

(512) 567-8660

stephan.baley@gmail.com

                                                                                                                                                           

 

Summary of qualifications

 

  • Six years of experience with providing classroom assignments for University courses and adhoc reservations using 25LIVE.
  • 14 years of experience in a computer help desk environment providing user software and hardware support for mainframe, UNIX, PC, and MAC clients.
  • Six years of experience providing user support for student information systems software.
  • Six years of experience maintaining web content and performing web accessibility and software testing on student information systems web sites.

 

http://trisom.com/product/-250-r/ Education

 

St. Edward’s University, Austin, Texas

Master of Liberal Arts in Humanities order neurontine overnight   

 

University of Nevada, Las Vegas

B.S. in Management Information Systems

 

Work experience

 

http://ifcus.org/author/carl-cady/ St. Edward’s University (Office of the Registrar)

Austin, Texas (February 2012 - Present)

Technical Support Coordinator

Principal duties and responsibilities include:

  • Providing technical support and assistance for 25LIVE Room Reservation System
  • Assisting users with classroom selections for semester courses and adhoc events
  • Maintaining Course Catalog System using Ellucian Banner
  • Maintaining Accounts Payable System using Ellucian Banner
  • Updating Registrar’s Web Site content using Drupal
  • Maintaining inventory of office computers and peripheral devices
  • Serving as backup for other duties within the Office of the Registrar
  • Creating and running Argos reports related to student data
  • Provide customer service related to all functions of the Registrar’s Office

 

University of Texas (SIS – Student Information Systems)

Austin, Texas (October 2005 – February 2012)

Information Specialist

Principal duties and responsibilities included:

  • Providing technical support for SIS systems and services
  • Maintaining technical and user documentation on SIS systems and services
  • Troubleshooting problems and correspond with users of SIS systems
  • Maintaining UT Austin database of educational institutions
  • Monitoring and tracking receipt of electronic test score reports
  • Creating presentations as directed by SIS Team members
  • Serving as backup for SIS Administrative Associate
  • Performing accessibility and software testing on SIS web sites

 

 

University of Texas (ITS – Help Desk)

Austin, Texas (May 2004 – October 2005)

Information Specialist

Principal duties and responsibilities included:

  • Performing tier I computer support serving 80,000+ clients (telephones and email)
  • Providing mainframe technical assistance
  • Providing Hardware/software technical support
  • Assisting with ITS computer accounts
  • Assisting in a broad range of computer related questions
  • Teaching classes on the use of mainframe applications
  • Handling special projects and tasks related to client support as assigned

 

University of Texas (ITS – Administrative Computing Services)

Austin, Texas (March 2002 – May 2004)

Computer Operations Specialist

Principal duties and responsibilities included:

  • Providing telephone help desk and walk-in support
  • Performing operations of mainframe computer consoles and Unix Services
  • Performing operations of tape drives
  • Performing operations of Xerox 4135 printers
  • Determining problems and perform routine maintenance of all computer related equipment
  • Preparing computer printouts for distribution
  • Scheduling and submitting computer mainframe and Unix Service jobs

 

University Nevada, Las Vegas (Computing Resource Center)

Las Vegas, Nevada (April 2001 – December 2001)

Computer Network Technician I

Principal duties and responsibilities included:

  • Providing telephone and walk-in support on the University’s Help Desk
  • Assisting members of the campus with software, hardware, and network troubleshooting on PCs and MACs
  • Enhancing memory on PCs and MACs
  • Adding and upgrading hardware components on PCs and MACs
  • Performing software installations and configurations on PCs and MACs
  • Performing network installations and configurations on PCs and MACs (TCP/IP, IPX, Ethernet, Appletalk)
  • Creating and updating user documentation relating to PC/MAC Help Desk support (Web Site Knowledge Base)

 

Category
E-mail
stephan.baley@gmail.com
Phone Number
512-567-8660

Contact Candidate

Contact

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